Reliability Showdown

SendGrid vs Twilio Reliability Comparison

SendGrid

✅ Operational

All Systems Operational.

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Twilio

🟡 Degraded

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

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Reliability KPIs

Metric	SendGrid	Twilio
90-Day Uptime %	99.944% 🏆	99.667%
MTTR	53m 🏆	61m
Incidents/Mo	6.7	6.7

The Verdict

Based on historical logs from the past 90 days, SendGrid is statistically more reliable, achieving an uptime of 99.944% compared to Twilio's 99.667%.