Is Twilio Down Right Now?
🟡 Twilio is having some issues.
Twilio customers may be experiencing User Authentication Identity Gateway API (the engine that lets different apps talk to each other) failure increase and Gateway API (the engine that lets different apps talk to each other) high response delays for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Engineers are currently investigating.
- SMS delivery and verification codes
- Voice calls and IVR systems
- WhatsApp Business API messages
| Component | Status |
|---|---|
| Bulk Export | Degraded |
| CARRIER NETWORK | Degraded |
| DEVELOPER TOOLS | Degraded |
| Legacy Identity MatchAndAttributes | Degraded |
| Lookup Line Type Intelligence [Legacy API] | Degraded |
| MMS, APAC | Degraded |
| SMS Short Code, North America | Degraded |
| SMS, Middle East & Africa | Degraded |
| Voice, APAC | Degraded |
| Voice, Europe | Degraded |
| Account Insights | Operational |
| ACCOUNT SECURITY | Operational |
| API v2 | Operational |
| API v3 | Operational |
| Assets | Operational |
| Authy 2FA | Operational |
| Authy App | Operational |
| Billing | Operational |
| Client Mobile AU1 | Operational |
| Client Mobile IE1 | Operational |
| Client Mobile US1 | Operational |
| Client Web AU1 | Operational |
| Client Web IE1 | Operational |
| Client Web US1 | Operational |
| Compositions | Operational |
| Conference AU1 | Operational |
| Conference IE1 | Operational |
| Conference US1 | Operational |
| Console | Operational |
| Content API | Operational |
| Conversation Intelligence | Operational |
| Conversation Intelligence (classic) | Operational |
| Conversation Memory | Operational |
| Conversation Orchestrator | Operational |
| ConversationRelay AU1 | Operational |
| ConversationRelay IE1 | Operational |
| ConversationRelay US1 | Operational |
| Conversations | Operational |
| CONVERSATIONS | Operational |
| Customer Support Center | Operational |
| Debugger & Alarms | Operational |
| Dedicated IP Address | Operational |
| Dialogflow US1 | Operational |
| Documentation | Operational |
| ELASTIC SIP TRUNKING AU1 | Operational |
| ELASTIC SIP TRUNKING IE1 | Operational |
| ELASTIC SIP TRUNKING US1 | Operational |
| Enterprise Knowledge | Operational |
| Event Streams | Operational |
| Event Webhooks | Operational |
| FLEX | Operational |
| Flex Admin Console | Operational |
| Flex Agent Copilot | Operational |
| Flex Agent Desktop | Operational |
| Flex Application Platform | Operational |
| Flex Billing | Operational |
| Flex Conversations | Operational |
| Flex Insights | Operational |
| Flex Plugins | Operational |
| Flex Programmable Chat | Operational |
| Flex Programmable Voice | Operational |
| Flex Queue Stats | Operational |
| Flex Routing | Operational |
| Flex Teams View | Operational |
| FRONTLINE | Operational |
| Functions | Operational |
| Go Rooms | Operational |
| Group Rooms | Operational |
| Intelligent Alerts | Operational |
| INTERCONNECT | Operational |
| Logs | Operational |
| Lookup | Operational |
| Lookup Identity Match | Operational |
| Lookup Line Type Intelligence [Twilio API] | Operational |
| Lookup SIM Swap | Operational |
| Mailsend: Comms API | Operational |
| Media Streams AU1 | Operational |
| Media Streams IE1 | Operational |
| Media Streams US1 | Operational |
| Messaging Insights | Operational |
| Messaging Services | Operational |
| MMS | Operational |
| Network Traversal Service | Operational |
| Notify | Operational |
| Organization | Operational |
| Origination AU1 | Operational |
| Origination IE1 | Operational |
| Origination US1 | Operational |
| Other | Operational |
| Parse API | Operational |
| Pay AU1 | Operational |
| Pay IE1 | Operational |
| Pay US1 | Operational |
| Peer-to-Peer Rooms | Operational |
| PHONE NUMBERS | Operational |
| PROGRAMMABLE CHAT | Operational |
| PROGRAMMABLE MESSAGING | Operational |
| Programmable Messaging API | Operational |
| PROGRAMMABLE VIDEO | Operational |
| PROGRAMMABLE VOICE AU1 | Operational |
| PROGRAMMABLE VOICE IE1 | Operational |
| PROGRAMMABLE VOICE US1 | Operational |
| Proxy | Operational |
| PROXY | Operational |
| PSTN AU1 | Operational |
| PSTN IE1 | Operational |
| PSTN US1 | Operational |
| Queue AU1 | Operational |
| Queue IE1 | Operational |
| Queue US1 | Operational |
| RCS Messaging | Operational |
| Realtime Transcriptions | Operational |
| Realtime Transcriptions AU1 | Operational |
| Realtime Transcriptions IE1 | Operational |
| Realtime Transcriptions US1 | Operational |
| Recording AU1 | Operational |
| Recording IE1 | Operational |
| Recording Transcriptions AU1 | Operational |
| Recording Transcriptions IE1 | Operational |
| Recording Transcriptions US1 | Operational |
| Recording US1 | Operational |
| Recordings | Operational |
| REST API | Operational |
| Sender ID | Operational |
| SendGrid API | Operational |
| SendGrid Billing | Operational |
| SendGrid Email Activity | Operational |
| SendGrid Legacy Marketing Campaigns | Operational |
| SendGrid Mail Sending | Operational |
| SendGrid Marketing Campaigns | Operational |
| SendGrid Partners | Operational |
| SendGrid Statistics | Operational |
| SendGrid Webhooks | Operational |
| SendGrid Website | Operational |
| SERVERLESS | Operational |
| SIP Interface AU1 | Operational |
| SIP Interface IE1 | Operational |
| SIP Interface US1 | Operational |
| SMPP | Operational |
| SMS | Operational |
| SMS Long Code, North America | Operational |
| SMS Toll-Free, North America | Operational |
| SMS Toll-Free, North America | Operational |
| SMS, APAC | Operational |
| SMS, Europe | Operational |
| SMS, Latin America | Operational |
| SMTP | Operational |
| Speech Recognition (Gather Speech) AU1 | Operational |
| Speech Recognition (Gather Speech) IE1 | Operational |
| Speech Recognition (Gather Speech) US1 | Operational |
| Studio | Operational |
| Sync | Operational |
| TaskRouter | Operational |
| Termination AU1 | Operational |
| Termination IE1 | Operational |
| Termination US1 | Operational |
| Text-to-Speech AU1 | Operational |
| Text-to-Speech IE1 | Operational |
| Text-to-Speech US1 | Operational |
| Toll-free verification | Operational |
| Toll-Free Verification Portal | Operational |
| Trust Hub | Operational |
| TWILIO EMAIL | Operational |
| TWILIO PLATFORM | Operational |
| TwiML AU1 | Operational |
| TwiML Bins | Operational |
| TwiML IE1 | Operational |
| TwiML US1 | Operational |
| Verify | Operational |
| Verify Silent Network Auth | Operational |
| Video Insights | Operational |
| Voice Insights AU1 | Operational |
| Voice Insights IE1 | Operational |
| Voice Insights US1 | Operational |
| Voice REST API AU1 | Operational |
| Voice REST API IE1 | Operational |
| Voice REST API US1 | Operational |
| Voice, Latin America | Operational |
| Voice, Middle East & Africa | Operational |
| Voice, North America | Operational |
| WhatsApp Messaging | Operational |
| Zipwhip Provisioner Dashboard and API | Operational |
| Zipwhip Support Ticketing | Operational |
| ZIPWHIP TOOLS | Operational |
| MMS Long Code, North America | Operational |
| MMS Long Code, North America | Operational |
| MMS Short Code, North America | Operational |
| MMS Toll-Free, North America | Operational |
| MMS Toll-Free, North America | Operational |
| SMS Long Code, North America | Operational |
| ZIPWHIP MESSAGING | Operational |
Twilio customers may be experiencing User Authentication Identity Gateway API (the engine that lets different apps talk to each other) failure increase and Gateway API (the engine that lets different apps talk to each other) high response delays for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Engineers are looking into an issue: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively looking into this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Engineers are looking into an issue: Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively looking into this issue. We will provide another update in 24 hours or as soon as more information becomes available.
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Twilio Network Congestion in Transit Provider
A major tier-1 network transit provider experienced packet loss in Europe and North America.
Twilio API Gateway Timeout and Increased Error Rates
Engineers investigated a spike in 504 Gateway Timeout errors affecting public API endpoints.
Twilio Network Congestion in Transit Provider
A major tier-1 network transit provider experienced packet loss in Europe and North America.
Twilio Network Congestion in Transit Provider
A major tier-1 network transit provider experienced packet loss in Europe and North America.
Twilio API Gateway Timeout and Increased Error Rates
Engineers investigated a spike in 504 Gateway Timeout errors affecting public API endpoints.
Are you having problems with Twilio?
Submit your report to help alert other developers.
Troubleshooting Guide
- 1Hard RefreshBypass cache (Ctrl+F5 or Cmd+Shift+R).
- 2Flush DNSRun
ipconfig /flushdns. - 3Check with alternative networkTry loading the site on a mobile cellular network or over a VPN. If it loads, the issue lies in your local ISP provider network routing.
Uptime Alternatives
GitHub
Leading developer platform.
Slack
Real-time team communication.
Discord Status
SendGrid Status
Mailchimp Status