Reliability Showdown
Twilio vs SendGrid Reliability Comparison
Twilio
🟡 Degraded
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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Reliability KPIs
| Metric | Twilio | SendGrid |
|---|---|---|
| 90-Day Uptime % | 96.278% | 99.722% 🏆 |
| MTTR | 61m | 49m 🏆 |
| Incidents/Mo | 6.7 🏆 | 8 |
The Verdict
Based on historical logs from the past 90 days, SendGrid is statistically more reliable, achieving an uptime of 99.722% compared to Twilio's 96.278%.