Reliability Showdown
Zendesk vs Atlassian (Jira/Confluence) Reliability Comparison
Reliability KPIs
| Metric | Zendesk | Atlassian (Jira/Confluence) |
|---|---|---|
| 90-Day Uptime % | 100.000% 🏆 | 98.667% |
| MTTR | 60m | 50m 🏆 |
| Incidents/Mo | 6.7 🏆 | 8.3 |
The Verdict
Based on historical logs from the past 90 days, Zendesk is statistically more reliable, achieving an uptime of 100.000% compared to Atlassian (Jira/Confluence)'s 98.667%.